How Maria Nikitina’s beauty salon stopped losing requests & automated client bookings
Maria Nikitina’s beauty salon is a cozy local space focused on high-quality service and comfortable client interaction. The main goal was to quickly and conveniently handle bookings and respond to inquiries from different messengers and platforms.
Before Mavibot
The salon faced a common problem: managers had to handle messages simultaneously from WhatsApp , VKontakte, Telegram, and Avito, which led to lost requests, confusion, and extra workload for the team.
The challenge:
- Unify all requests and messages from different messengers and platforms in one place.
- Ensure convenient control and processing of requests.
- Automate the booking process via the website.
- Minimize manual work for managers and prevent lost requests.
The Mavibot solution
- Chat manager and CRM in one place:We set up a chat manager that collects messages from WhatsApp , Avito, VKontakte, and Telegram into a single system. All requests are displayed in a convenient CRM, where managers can see the full chat history, the request source, and its current status.
- Online booking via chatbot: A chatbot with online booking was integrated into the website. Clients choose a service and time on their own and instantly receive confirmation — no extra calls or waiting.
- Working in Telegram: Managers can now monitor all requests from different channels in a single Telegram account. This greatly simplified communication and sped up request processing.
What we solved
- All requests from WhatsApp and Telegram are now in one interface.
- Convenient client database management and chat history in CRM.
- Automated client booking via the website and chatbot.
- Reduced workload for managers, minimized risks of losing requests.
- Ability to monitor and schedule bookings directly from Telegram.
Result
Managers at Maria Nikitina’s beauty salon no longer waste time switching between messengers and manually managing bookings. All requests are visible in the CRM: where they came from, which service was booked, and when.
The case of Maria Nikitina’s beauty salon demonstrates how Mavibot can consolidate requests from all messengers and platforms — WhatsApp , Telegram, VKontakte, Avito — into a single CRM system, automate bookings through a chatbot, and fully control the client flow without routine manager work.